The pandemic has highlighted perennial challenges of the unbanked—that is, those without an account at a bank or credit union, which include 3.1 million households headed by someone age 50 or older. While this number is falling, it still represents a significant gap in financial access, adding complications to a person even receiving a pandemic-related stimulus payment. Unbanked individuals pay higher fees, face greater risk of their money being lost or stolen, and have no safe way to save. Meanwhile, the pandemic has revealed how the reliance on bank tellers among older adults curtailed their financial access as mobile banking
surged and some bank branches closed. Such issues raise questions concerning banking going forward.
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